Avionics News October 2014 - 62
series
BUSINESS BASICS
B Y
G R E G
L A S L O
Role with it
Model high-performance behavior to get the most from your employees
W
henever employees are on the clock, they're
also on the watch.
They are, of course, looking at you, the boss.
Worst case, they're waiting to see what you do next. Better
case, they're making notes about what you do right. Best case,
they see something that makes them want to follow in your
footsteps.
"Your staff really wants leadership - your staff really
wants a pack leader," said Jerry Osteryoung, professor
emeritus of finance and entrepreneurship at Florida State
University and co-author of If You Have Employees, You
Really Need This Book. "Staff is relying on you to provide
leadership, and this leadership comes from being a role
model they can emulate."
This role-model creature, of course, is the individual who
consistently demonstrates the behaviors that are most valuable
to an organization so others can learn and prosper. This makes
the technique a remarkably effective, affordable management
tool, and it's simple: The example you set is the product you
get. Surprisingly, though, only one-third of all employees say
their managers live up to that responsibility, according to a
survey by human resources firm Investing in People.
Obviously, there's room in many managers' skill sets
for improvement, and if you're always under the magnifying glass, you might as well use it to your advantage -
by understanding the job of a leader, acting out your ideal
of a "model" employee and making it an everyday part of
your presence so these changes become an integral part
of your avionics repair shop's culture. After all, you can't
expect them to "do as I say, not as I do" - at least not if
you want to succeed.
62
avionics news
*
october
2014
ROLE OF A LEADER
Like it or not, your avionics repair shop is a reflection of
you. As the shop's owner or manager, if you're disorganized, so
is the shop. If you're cranky, so are your employees. If you cut
corners, staff starts looking for scissors. But if you're happy,
honest, friendly and fair, they'll follow that lead, too. In every
case, staff takes its cues for what to do and how to do it from
the person at the top. The actions you model have greater influence than any orders, directions or invectives you can spout.
"You must emulate behavior so your staff can see exactly
what you expect from them," Osteryoung said.
Your example serves three functions for your people. They
get their motivation and inspiration from your leadership
when they see the passion and dedication you infuse into your
shop; they redefine themselves in your image because they
see what behaviors will guide their success; and they embrace
the positive habits, beliefs and values of your organization -
from service, to safety, to ethical conduct. On the other hand,
according to research in the Harvard Business Review, one
in four managers who admit to behaving badly say they are
uncivil because their leaders - their role models - are rude;
that's what they were "taught" effective managers do. This
disruption eventually makes its way to your customers.
"The minute you drop a stitch between the manager and
the employee, that stitch is going to be dropped 10-fold from
the employee to the customer," said Martha Finney, author of
The Truth about Getting the Best from People. "The basics
of courtesy, patience, information sharing and a level of personal responsibility around the customer's safety - all those
things have to be modeled from above to the customers via the
employees."
Avionics News October 2014
Table of Contents for the Digital Edition of Avionics News October 2014
Point of Communication
AEA Now
The View from Washington
International News and Regulatory Updates
The King is Back
Member Profile
Digital redundancy and plug-and-play capabilities
What’s Working?
Aviation Aces
Deterring avionics theft takes effort, money
Member Profile
Meet the AEA board of directors
Stay connected to the cloud, while flying in the clouds
Smartphone connectivity goes airborne
Business Basics
Marketing Report Card
AEAviators
Touchy-Feely Avionics
What’s New
Marketplace Classifieds
Avionics News October 2014 - Intro
Avionics News October 2014 - Cover1
Avionics News October 2014 - Cover2
Avionics News October 2014 - 1
Avionics News October 2014 - 2
Avionics News October 2014 - 3
Avionics News October 2014 - Point of Communication
Avionics News October 2014 - 5
Avionics News October 2014 - AEA Now
Avionics News October 2014 - 7
Avionics News October 2014 - 8
Avionics News October 2014 - 9
Avionics News October 2014 - 10
Avionics News October 2014 - 11
Avionics News October 2014 - 12
Avionics News October 2014 - 13
Avionics News October 2014 - The View from Washington
Avionics News October 2014 - 15
Avionics News October 2014 - International News and Regulatory Updates
Avionics News October 2014 - 17
Avionics News October 2014 - 18
Avionics News October 2014 - 19
Avionics News October 2014 - The King is Back
Avionics News October 2014 - 21
Avionics News October 2014 - 22
Avionics News October 2014 - 23
Avionics News October 2014 - Member Profile
Avionics News October 2014 - 25
Avionics News October 2014 - 26
Avionics News October 2014 - 27
Avionics News October 2014 - Digital redundancy and plug-and-play capabilities
Avionics News October 2014 - 29
Avionics News October 2014 - 30
Avionics News October 2014 - 31
Avionics News October 2014 - 32
Avionics News October 2014 - 33
Avionics News October 2014 - What’s Working?
Avionics News October 2014 - 35
Avionics News October 2014 - 36
Avionics News October 2014 - 37
Avionics News October 2014 - Aviation Aces
Avionics News October 2014 - 39
Avionics News October 2014 - Deterring avionics theft takes effort, money
Avionics News October 2014 - 41
Avionics News October 2014 - 42
Avionics News October 2014 - 43
Avionics News October 2014 - Member Profile
Avionics News October 2014 - 45
Avionics News October 2014 - 46
Avionics News October 2014 - 47
Avionics News October 2014 - Meet the AEA board of directors
Avionics News October 2014 - 49
Avionics News October 2014 - 50
Avionics News October 2014 - 51
Avionics News October 2014 - Stay connected to the cloud, while flying in the clouds
Avionics News October 2014 - 53
Avionics News October 2014 - 54
Avionics News October 2014 - 55
Avionics News October 2014 - Smartphone connectivity goes airborne
Avionics News October 2014 - 57
Avionics News October 2014 - 58
Avionics News October 2014 - 59
Avionics News October 2014 - 60
Avionics News October 2014 - 61
Avionics News October 2014 - Business Basics
Avionics News October 2014 - 63
Avionics News October 2014 - 64
Avionics News October 2014 - 65
Avionics News October 2014 - Marketing Report Card
Avionics News October 2014 - 67
Avionics News October 2014 - 68
Avionics News October 2014 - 69
Avionics News October 2014 - 70
Avionics News October 2014 - 71
Avionics News October 2014 - AEAviators
Avionics News October 2014 - 73
Avionics News October 2014 - Touchy-Feely Avionics
Avionics News October 2014 - 75
Avionics News October 2014 - 76
Avionics News October 2014 - 77
Avionics News October 2014 - 78
Avionics News October 2014 - 79
Avionics News October 2014 - 80
Avionics News October 2014 - 81
Avionics News October 2014 - What’s New
Avionics News October 2014 - 83
Avionics News October 2014 - 84
Avionics News October 2014 - 85
Avionics News October 2014 - Marketplace Classifieds
Avionics News October 2014 - 87
Avionics News October 2014 - 88
Avionics News October 2014 - Cover3
Avionics News October 2014 - Cover4
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