Avionics News December 2015 - 50
series
At the 2013 AEA International Convention & Trade Show in Las Vegas, AEA President Paula Derks asked member companies
the question: What's working for you? Derks challenged AEA members to share their success stories, best practices and
ideas that are working for their respective companies. This article is part of a series that highlights how AEA member
companies recognized challenging economic circumstances, and how they responded and overcame them.
What's
Working?
Business initiatives that are elevating companies to success
S T O R Y
B Y
T H O M A S
I N M A N
English Field
Aviation
Innovative practices to exceed customer expectations
E
nglish Field Aviation began as a
Undeterred, EFA found a way around the sequestration
maintenance business in 2010. At the
obstacle. Less than 7 nautical miles away from Husband
time, Travis Lamance, an investor, and an
Amarillo International is the Tradewind Airport. At the
assistant were the only three employees. The initials EFA
time, it was home to the Tradewind Aircraft Service
came from the original name of the Amarillo Airport
Center - a Part 145 repair station. EFA bought the
where the business is located,
company and assumed its repair
English Field, now named
station certification. Problem solved.
the Rick Husband Amarillo
With the purchase, EFA became a
"WE BELIEVE IN KEEPING
International Airport. From a
dealer for most of the major names in
IT SIMPLE, PROVIDING
humble three-person shop, EFA
general aviation, including Garmin,
GOOD, SOLID SERVICE,
has grown to more than 25
Aspen and S-TEC.
SAYING WHAT WE DO, AND
employees.
One practice that works well
DOING WHAT WE SAY."
In 2010, Lamance and the
for EFA is its mission to exceed
investor bought the equipment
customer expectations and provide
TRAVIS LAMANCE
and facilities from Tradewind
them with the most professional
Turbines, noted for its STC
service possible. "We believe in
to install turbine engines on A36 Bonanzas. EFA also
keeping it simple, providing good, solid service, saying
assumed the lease. Within two years, EFA was ready to
what we do, and doing what we say," Lamance said.
expand into avionics. In the middle of its preparations
Lamance added that his philosophy will not allow a
for certification, the U.S. government went into
"lowball" bid just to get a customer in the door. When it
sequestration, and the Federal Aviation Administration
comes to exceeding a customer's expectations, employees
stopped accepting applications for repair stations.
are willing to work what Lamance calls "crazy hours," or
50
avionics news
*
december
2015
Table of Contents for the Digital Edition of Avionics News December 2015
Avionics News December 2015 - Intro
Avionics News December 2015 - Cover1
Avionics News December 2015 - Cover2
Avionics News December 2015 - 1
Avionics News December 2015 - 2
Avionics News December 2015 - 3
Avionics News December 2015 - 4
Avionics News December 2015 - 5
Avionics News December 2015 - 6
Avionics News December 2015 - 7
Avionics News December 2015 - 8
Avionics News December 2015 - 9
Avionics News December 2015 - 10
Avionics News December 2015 - 11
Avionics News December 2015 - 12
Avionics News December 2015 - 13
Avionics News December 2015 - 14
Avionics News December 2015 - 15
Avionics News December 2015 - 16
Avionics News December 2015 - 17
Avionics News December 2015 - 18
Avionics News December 2015 - 19
Avionics News December 2015 - 20
Avionics News December 2015 - 21
Avionics News December 2015 - 22
Avionics News December 2015 - 23
Avionics News December 2015 - 24
Avionics News December 2015 - 25
Avionics News December 2015 - 26
Avionics News December 2015 - 27
Avionics News December 2015 - 28
Avionics News December 2015 - 29
Avionics News December 2015 - 30
Avionics News December 2015 - 31
Avionics News December 2015 - 32
Avionics News December 2015 - 33
Avionics News December 2015 - 34
Avionics News December 2015 - 35
Avionics News December 2015 - 36
Avionics News December 2015 - 37
Avionics News December 2015 - 38
Avionics News December 2015 - 39
Avionics News December 2015 - 40
Avionics News December 2015 - 41
Avionics News December 2015 - 42
Avionics News December 2015 - 43
Avionics News December 2015 - 44
Avionics News December 2015 - 45
Avionics News December 2015 - 46
Avionics News December 2015 - 47
Avionics News December 2015 - 48
Avionics News December 2015 - 49
Avionics News December 2015 - 50
Avionics News December 2015 - 51
Avionics News December 2015 - 52
Avionics News December 2015 - 53
Avionics News December 2015 - 54
Avionics News December 2015 - 55
Avionics News December 2015 - 56
Avionics News December 2015 - 57
Avionics News December 2015 - 58
Avionics News December 2015 - 59
Avionics News December 2015 - 60
Avionics News December 2015 - 61
Avionics News December 2015 - 62
Avionics News December 2015 - 63
Avionics News December 2015 - 64
Avionics News December 2015 - 65
Avionics News December 2015 - 66
Avionics News December 2015 - 67
Avionics News December 2015 - 68
Avionics News December 2015 - 69
Avionics News December 2015 - 70
Avionics News December 2015 - 71
Avionics News December 2015 - 72
Avionics News December 2015 - Cover3
Avionics News December 2015 - Cover4
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