Avionics News March 2015 - 57
(From left)
Jeff Christensen,
EDMO president;
Ed Lansberg,
founder; and EDMO
South America
managers Eduardo
and Deborah
Griebler.
ventures, EDMO holds a wholly owned subsidiary in
customer base. This started with our "Special Deal" print
Shanghai, China. These companies have contributed greatly
mailers that went out at least once per month for years.
to EDMO's overall success. In addition to the offshore
This has evolved into an email effort that allows us to get
companies, EDMO employs a sales representative, based in
this information out quicker and more efficiently."
Germany, who travels throughout Europe and Asia.
The sales and customer service staff, which include
EDMO tries to stock everything
a DAR, are knowledgeable and
needed in order to complete and ship
pleasant, reflective of those oldPERHAPS GREAT
orders the day they are received. The
fashioned principles.
company stocks millions of dollars'
"Throughout the years, many of
CUSTOMER SERVICE AT
worth of inventory, all of which
our customers have become personal
A FAIR PRICE
can be pulled from shelves, packed
friends with members of our staff,"
and shipped quickly. In addition, it
Christensen said. "We have always
can offer traceability on parts. The
strived to make sure our customers
ISO9001:2008/AS9120A certification
know how much we value their
keeps operating procedures efficient.
business, whether it is a $5 order or a
The company has a website that
$50,000 order."
allows customers to place orders in a
The basic tenets of EDMO's
secure fashion, while at the same time, seeing stock levels
business philosophy have remained largely unchanged
and availability on parts.
during the years. According to Christensen, "If we treat
"They also can use the website to search their past
the customer right, the customer will treat us right." As
purchases and pull any additional documents they
time has passed, the company has evolved to become more
might need," Christensen said. "We have always had
efficient and agile. "We believe in being more customer
an active marketing department and firmly believe in
the effectiveness of sending product information to our
Continued on following page
IS NOT SUCH AN
OLD-FASHIONED
VALUE.
avionics news
*
march
2015
57
Avionics News March 2015
Table of Contents for the Digital Edition of Avionics News March 2015
Point of Communication
AEA Now
The View from Washington
International News and Regulatory Updates
'Cell'-ular Changes
Member Profile
NextGen Connection
Avionics Corrosion Control
Member Profile
AEA Convention Information
Business Basics
What's Working?
Aviation Insurance 101
Legal Ease
A Conversation With...
Best Advice
Aviation Aces
Honoring our Heroes
What's New
Before & After
Marketplace Classifieds
Avionics News March 2015 - Intro
Avionics News March 2015 - Cover1
Avionics News March 2015 - Cover2
Avionics News March 2015 - 1
Avionics News March 2015 - 2
Avionics News March 2015 - 3
Avionics News March 2015 - Point of Communication
Avionics News March 2015 - 5
Avionics News March 2015 - AEA Now
Avionics News March 2015 - 7
Avionics News March 2015 - 8
Avionics News March 2015 - 9
Avionics News March 2015 - 10
Avionics News March 2015 - 11
Avionics News March 2015 - The View from Washington
Avionics News March 2015 - 13
Avionics News March 2015 - International News and Regulatory Updates
Avionics News March 2015 - 15
Avionics News March 2015 - 16
Avionics News March 2015 - 17
Avionics News March 2015 - 'Cell'-ular Changes
Avionics News March 2015 - 19
Avionics News March 2015 - 20
Avionics News March 2015 - 21
Avionics News March 2015 - Member Profile
Avionics News March 2015 - 23
Avionics News March 2015 - 24
Avionics News March 2015 - 25
Avionics News March 2015 - NextGen Connection
Avionics News March 2015 - 27
Avionics News March 2015 - 28
Avionics News March 2015 - 29
Avionics News March 2015 - 30
Avionics News March 2015 - 31
Avionics News March 2015 - Avionics Corrosion Control
Avionics News March 2015 - 33
Avionics News March 2015 - 34
Avionics News March 2015 - 35
Avionics News March 2015 - 36
Avionics News March 2015 - 37
Avionics News March 2015 - Member Profile
Avionics News March 2015 - 39
Avionics News March 2015 - 40
Avionics News March 2015 - 41
Avionics News March 2015 - 42
Avionics News March 2015 - AEA Convention Information
Avionics News March 2015 - 44
Avionics News March 2015 - 45
Avionics News March 2015 - 46
Avionics News March 2015 - 47
Avionics News March 2015 - 48
Avionics News March 2015 - 49
Avionics News March 2015 - 50
Avionics News March 2015 - 51
Avionics News March 2015 - Business Basics
Avionics News March 2015 - 53
Avionics News March 2015 - 54
Avionics News March 2015 - 55
Avionics News March 2015 - What's Working?
Avionics News March 2015 - 57
Avionics News March 2015 - 58
Avionics News March 2015 - 59
Avionics News March 2015 - Aviation Insurance 101
Avionics News March 2015 - 61
Avionics News March 2015 - Legal Ease
Avionics News March 2015 - 63
Avionics News March 2015 - 64
Avionics News March 2015 - 65
Avionics News March 2015 - A Conversation With...
Avionics News March 2015 - 67
Avionics News March 2015 - Best Advice
Avionics News March 2015 - 69
Avionics News March 2015 - 70
Avionics News March 2015 - 71
Avionics News March 2015 - Aviation Aces
Avionics News March 2015 - 73
Avionics News March 2015 - 74
Avionics News March 2015 - 75
Avionics News March 2015 - Honoring our Heroes
Avionics News March 2015 - 77
Avionics News March 2015 - 78
Avionics News March 2015 - 79
Avionics News March 2015 - What's New
Avionics News March 2015 - 81
Avionics News March 2015 - 82
Avionics News March 2015 - 83
Avionics News March 2015 - 84
Avionics News March 2015 - Before & After
Avionics News March 2015 - Marketplace Classifieds
Avionics News March 2015 - 87
Avionics News March 2015 - 88
Avionics News March 2015 - Cover3
Avionics News March 2015 - Cover4
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