Avionics News February 2016 - 60
G R E G
L A S L O
The ABCs of employees
How to manage a team of mixed performers
eading an avionics shop full of people is
anything but elementary.
Different employees bring individual skills,
capabilities and motivations to work with them each
day. Yet you're required to wrangle them all in the same
direction to satisfactorily complete projects and tasks
that allow your shop to succeed.
Unfortunately, there's no three-step process that will
make it easier.
There is, however, good reason to consider the
ABCs of employee management. With it, you can focus
your efforts on pushing a diverse group of talent to
all work more effectively. If you thought about it, you
could probably evaluate each as members of your topproducing A-team, your middle-ranked B-team, or your
If you were inclined to do that, you probably should.
Here's why: Each performance level poses a different
management challenge, yet all assume you have a clear
idea about what performance you expect on a daily basis
- for every position, every level, and every department
throughout your shop. This allows you to hold each
employee accountable to those standards.
However, you should also understand that you can't
manage each segment the same. Nor should you focus
on one at the detriment of the others.
Ultimately, you need a strategy that drives
improvement for every employee type. That starts with
recognizing why each performs the way they do, the
risks they expose when they're managed ineffectively,
and what you can do to motivate them to serve your
shop and your customers to the best of their abilities. If
nothing else, it means you must always be coaching.
As a business owner, it's logical to consider your
most valuable assets those employees who are high
performers. Individually, they bring outsized value to
their department, and you're wise to keep them happy
and engaged. This requires knowing what they want,