Avionics News May 2017 - 29
the self-inflicted hassle customers (and to a lesser degree,
"If you installed 12 items, you have a dozen different
shops) must endure to resolve a warranty-period problem.
serial numbers to enter," Hill added. "When you submit
As the dictionary explains, a "warranty" is "a
the information, the shop and the customer get an email
guarantee or assurance of ... something having to do
confirming warranty activation. They know they have
with a contract, as of sale ... the seller's assurance to
two years worth of warranty from that date forward. It's
the purchaser that the goods or property is or shall be
checks and balances."
as represented and, if not, will be replaced or repaired,
Florida's Avionics Installations also registers the
usually within a specified period."
warranty for each piece of equipment it installs, said
The operative word here is "contract," which is
Pahan Ranasingha, "and we include a copy of the
"an agreement between two or
manufacturer's email confirming
more people to do something."
receipt of the warranty registration
Manufacturers offer this contract
in the customer's installation data
to those who buy their equipment,
package," which contains all the
IN THE END,
but it does not exist until those
paperwork associated with the
customers identify themselves by
registering their purchases on the
DMFS takes one more
warranty registration website.
important step, according to Hill.
TRULY DON'T CARE
Self-interest is another reason
"When we sell a database-driven
shops should make warranty
unit, when I do the warranty
registration part of their return-toregistrations, I go online and set
service procedures. Manufacturers
up the customer's account and get
THE SHOPS THAT
often offer rebates on equipment,
the initial database subscriptions
a percentage that goes to the shop,
and get them installed so he or
said Chuck Gallagher of Cincinnati
she leaves with a current set of
Avionics. "To earn that rebate, you
databases," he said.
have to meet certain criteria ... all
Time is, perhaps, why so
WHO USE IT.
registrations have to be completed.
many shops skip this important
We do that for the customer, and it
step in the installation process,
helps everyone - the manufacturer,
Hill added. "I know everyone
the customer, and the shop. We
is beating each other up over
cover everything involved before the customer leaves."
price, and customers are internet shopping for the best
Given privacy concerns, shops shouldn't register a
price, and not submitting the warranty registration saves
warranty or establish database subscriptions without
labor time. But in the end, it is the customers who are
customer approval. But that's easy enough to get when
finalizing the avionics installation agreement, which
And that suffering could be physical. The warranty's
includes all the necessary registration, subscription
customer contact information is where manufacturers
and contact information. Call it a value-added service
send service bulletins, software update notices, and
that saves the customer time and effort and provides
other information that supports the equipment's optimal
confirmed warranty coverage of their avionics
operation. Pilots operating unregistered equipment are
flying with an increased level of risk measured by the
criticality of the unreceived update or service bulletin.
Continued on following page
Another consequence of not registering is, simply put,