Avionics News May 2017 - 31

during this period, the 24-month
warranty clock starts ticking at
the end of it.
If the owner of an unregistered
box seeks warranty work within
two years of its shipment to
the dealer, "We'll cover it, no
questions," Dykmann said. But
if it is more than two years
past the ship date, BendixKing
deals with warranty coverage on
unregistered equipment on a caseby-case basis.
Avidyne has one warranty
clock that starts when it ships
the unit to a dealer, according to
Mike Clifford, Avidyne customer
service manager. Working from
the ship date until the customer
contacts the company, the cost
of not registering equipment is
warranty time lost.
"If our records show a unit is out
of warranty, customers can contest
that by providing documents and
a logbook entry that shows the
date and serial number of the unit
installed in their airplane," he said.
"But the shop and its customers
could have avoided this hassle by
taking a few minutes to register the
warranty when the equipment was
installed."
In the end, avionics
manufacturers truly don't care who
submits the warranty registration,
the shops that install the
equipment, or the customers who
use it. What matters is appending
reliable contact information to a
serial number so they can inform
end users about updates, service
bulletins, and other information
pertinent to the safe operation of
that equipment. q

Project
Management

WITH A
PERSONAL TOUCH

Duncan Aviation project
managers provide customers
with personalized customer service and
aircraft project expertise. Each has a minimum
of 15 years of technical experience and an
average of 25+ years of aviation experience.

www.DuncanAviation.aero
Experience. Unlike any other.

Avionics News_March15 2017.indd 1

AVIONICS NEWS

*

MAY

2017
2/20/201731
1:12:08 PM


http://www.DuncanAviation.aero

Table of Contents for the Digital Edition of Avionics News May 2017

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Avionics News May 2017 - Intro
Avionics News May 2017 - No label
Avionics News May 2017 - Cover2
Avionics News May 2017 - 1
Avionics News May 2017 - 2
Avionics News May 2017 - 3
Avionics News May 2017 - 4
Avionics News May 2017 - 5
Avionics News May 2017 - 6
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Avionics News May 2017 - 30
Avionics News May 2017 - 31
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Avionics News May 2017 - Cover3
Avionics News May 2017 - Cover4
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