Avionics News July 2017 - 38
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Jerry Sheetz of West Star Aviation
who cover their territory and technical
sales managers who concentrate on
specific airframes. My title is manager
of technical sales, but I also work as a
technical sales manager for Falcon and
Citation aircraft at Grand Junction. It's
a unique way of doing business, but it
st Star Aviation
Jerry Sheetz of We
ccording to West Star
Aviation, the company
specializes in the repair and
maintenance of airframes, windows
and engines, as well as major modifications, avionics, installation and
repair, interior refurbishment, surplus
avionics sales, accessory services,
paint and parts. The company also
provides FBO services for transient
aircraft at its East Alton, Illinois, and
Grand Junction, Colorado, facilities.
Recently, Avionics News spoke with
Jerry Sheetz to learn more about his
work at West Star Aviation and his
life outside the office.
What's your title at
West Star Aviation?
We have regional sales managers
Going back to your youth,
did you show signs of being
a technical person?
When I grew up, I wanted a bike.
My father said I should come work for
him and earn the money to buy one.
He fixed sewing machines as a family business, so l learned how to turn
screwdrivers and grew up fixing and
tinkering with machines.
How did you transition
from sewing machines
I was working for a local company
in Grand Junction that sells themed
environments, and I wanted a change. I
played golf with someone who worked
at West Star, and he threw my name
into the hat. I got an interview, and in
a way, I was an experiment. Instead
of taking an A&P and making him a
salesperson, they took a salesperson
and turned me into a technical person. With West Star, the experiment
worked, and I've been here 13 years.
In that time, we've grown
immensely. The main thing is to take
care of the customer by providing the
highest-quality work possible. Treat
the customer right and fairly, and
they'll come back.
What's a typical
day for you?
Every day is different.
I take the day head on:
taking care of customers
and following up with
quotes. If you have a
customer in-house, they
may want to have a cup of
coffee with you. There's
no set schedule. You do
what needs to be done
and work hard to make
sure the hangars are full
and mechanics have work
to do. Our message to
the mechanics is we'll do
our best to get customers
here the first time, but it's
up to you to make sure
they come back. When a
customer arrives, we meet
them on the ramp and
introduce them to the team
working on their aircraft.
The customer knows they
have people they can talk
to. West Star was voted the
No. 1 MRO for the fourth
straight year by Pro Pilot
readers. It's such an honor,
and we earn that honor by
doing the right thing by the