Avionics News August 2018 - 54

series
B Y

T H O M A S

I N M A N

The dirty dozen
of education
B
achelor's degree students at Pennsylvania College of Technology are required to pass a course
that studies the causes of human error in aviation
maintenance. I've had the pleasure of teaching the course for
the last decade or so. The students study in-depth both the
causes of human error and techniques to manage error. The
course starts with a famous list of 12 error causes known as
the dirty dozen.
During study of these factors, it becomes clear to my stu-

54

avionics news

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august

2018

dents, and to me, that these factors also contribute to inefficiencies and failures. For many years, I've watched students
earn good grades, poor grades and failing grades. It's clear
these dozen factors play a role in the poor and failing grades.
Share the following with a college student, and perhaps they
can learn to recognize situations that can contribute to a less
than satisfactory college outcome.
1. Lack of communication. College, indeed any school, is
all about communication. Communication between faculty
and students is the primary means by which learning takes
place. Professors will use a variety of means to communicate
with students, and students need to take advantage of all
those resources. Read the handouts, the textbook, and take
notes during the lectures. Ask questions, and if necessary,
contact your teacher during his or her office hours. Students
who do not communicate well are likely to see their grades
fall.
2. Lack of resources. For many, this may be the most obvious factor on the list. Tuition and fees are expensive, and it
can be difficult to raise money. Students should have a plan
before they start school. The plan may include financial aid,
loans, scholarships, working, parental help or a combination
of all. There are nearly as many plans as there are students.
I should note that thousands of scholarship dollars are not
awarded simply because no one applied. Search for these
scholarships.
Finances may be the root of resources, but resources include more than cash. Make sure you have sources for food,



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