Avionics News September 2019 - 38

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Amanda Grizzard of Universal Avionics

Tell me about your
background that led
to this position.

with
Amanda Grizzard

U

niversal Avionics, an
Elbit Systems Co., is a
leading manufacturer
of innovative commercial avionics
systems offered as retrofit and
forward-fit solutions for the
largest diversification of aircraft
types in the industry.
Recently, Avionics News spoke
with Amanda Grizzard, manager
of customer training, to learn
more about her work at Universal
Avionics and life outside the office.

You've recently been
promoted to manager
of customer training.
What does that entail?
Right now, we're expanding
our curriculum to include online
38

avionics news

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september

2019

her husband, Matt,

and three children

.

courseware for both operators and
technicians. We are also creating
more courseware that meets
regulatory rules so that it can be
incorporated in our customers'
training programs. This will require
the development of computerbased training software and
training devices. We are actively
working on new courses for our
ClearVision and UniLink products.

Prior to this current
transition, what did
you have?

We have limited online
courseware, and in the past, we
focused on providing classroom
training both at our facilities and
at our customers' facilities.

I started in aviation in the
United States Air Force as
an avionics line mechanic on
EC-130H aircraft. I was in the
Air Force for six years, which
included two tours of duty in
Oman and Uzbekistan. After
my enlistment was finished, I
started at Universal Avionics
as a repair technician in
our repair station and was
involved in bench checking,
troubleshooting and repairing
all our products.
From there, I moved to
circuit board repair and then,
after seven years in the repair
station, I became a field
service engineer.

And your promotion to
manager of customer
training came
recently?

Yes, in June. As part of field
service engineering, I was
already involved with developing
technical courseware for our
dealers and teaching classes.

What's a typical day
for you?
That's tough to answer as
it's all still new. Currently, I



Avionics News September 2019

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