Avionics News September 2019 - 49

THE VIEW FROM WASHINGTON
Continued from page 15

data and training to assure the
completion of the work in accordance
with accepted industry practices. They
sell their commitment to protect and
enhance the customer's investment.
They sell professionalism. They show
their value to their customers, not simply
their certificates.
Sure, the regulation requires each
person performing maintenance to use
the tools, equipment and test apparatus
necessary to assure completion of the
work in accordance with accepted
industry practices. But, as we noted
earlier, the Australian industry is
concerned about the oversight of the
independent maintenance providers.
While regulatory oversight has its
purpose, oversight of recreational
flying is truly based on the relationship
between the owner and their
maintenance provider. Is a person going
to take their prize vehicle (their aircraft)
to someone who doesn't understand the
equipment, doesn't understand software
configuration, or doesn't have the proper
tools, equipment and test apparatuses?
The new owner of my automobile
maintenance shop shared with me
the philosophy that he shared with
his new staff. He uses the pneumonic
TRICE: Trust; Respect; Intentions;
Communications; and Empathy. I
found his use of that pneumonic was
exactly in line with the fundamentals
of professionalism, and it continued
the trust I had with the former owner
and why I have used this facility for
over 20 years. This maintenance shop
invests in the proper tools, equipment
and test apparatuses; the staff is trained
on my vehicles; and they respect my
investment in my vehicles.
Professionalism, regardless of
industry, brings customers value
by protecting and pampering their
investment, whether it is a car, a radio,
an avionics system or an aircraft. q
avionics news

*

september

2019

49


http://elliottaviation.com

Avionics News September 2019

Table of Contents for the Digital Edition of Avionics News September 2019

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Avionics News September 2019 - No label
Avionics News September 2019 - Cover1
Avionics News September 2019 - Cover2
Avionics News September 2019 - 1
Avionics News September 2019 - 2
Avionics News September 2019 - 3
Avionics News September 2019 - 4
Avionics News September 2019 - 5
Avionics News September 2019 - 6
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Avionics News September 2019 - Cover3
Avionics News September 2019 - Cover4
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