Avionics News June 2020 - 49

happen quickly, and in today's
world they are so used to it that
they expect it. With Amazon,
they can point and click and
have it delivered to their house
in a day or two. They think
that kind of action works here,
too, and it doesn't as you well
know."
Even in 2010 when producers
of ABC's Extreme Makeover:
Home Edition show contacted
Webb about renovating a 1970
Cessna Skymaster, they were
astounded when he told them
that it wouldn't be possible to
install integral extended range
fuel tanks and a new interior as
well as paint the aircraft all in
just one week.
"Quality is time," he said.
"More and more, customers
want it tomorrow and want to
live with whatever they can
get that fast. When I explain
we're scheduled out several
months, they say, 'I can't wait
that long.' I ask, 'why not?
You've waited this long.' It
would help a lot if people could
take a step back and realize that
installations take time. Most of
our customers who we've had
for years and years understand
it. They're not willing to
compromise quality for time.
They want us to do the job
properly, and they give us time
to ensure it ends up exactly the
way they want it. We're very
fortunate in that way to have a
good following of customers,
and that's really good for us."
Meanwhile, Webb and his
staff are eager to see the Duke's
full transformation when the
time comes.

"It's a pretty big installation,"
he said. "These are the kind you
look forward to because it offers
the biggest change. A transponder
really doesn't have a lot of glory

or pizazz to it. When you get an
all-new instrument panel with
flat panels and engine indicating
systems, it makes an old airplane
look fresh again." q

avionics news

*

june

2020

49


http://www.sandia.aero

Avionics News June 2020

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