feature AEA Member of the Year KEVIN MIESBACH HELPS CUSTOMERS KEEP SYSTEMS REPAIRED, WORKING S T O R Y M B Y C H R I S T I N E embers of the Aircraft Electronics Association voted to honor Kevin Miesbach as the 2020 AEA Member of the Year. As components/ OEM business development manager, Miesbach represents Duncan Aviation's worldwide component repair and calibration services, a business comprised of thousands of customers operating a wide variety of systems from starter generators to weather radars. It all translates into a lot of customers, products and territory to cover. 54 avionics news * june 2020 K N A U E R Miesbach spends much of his time meeting with existing and potential customers and working with manufacturers to develop new service agreements, renew existing contracts and handle discrepancies. "I also meet with our internal teams of tech reps, regional managers and satellite managers to figure out what opportunities are out there or that we should consider," he explained. "I regularly meet with our business development team and component managers to understand our capacity and to ensure we're living up to customer expectations."