Avionics News June 2020 - 57

explained. "We utilize that information to forecast the
first quarter," Schmidt said. "Of course, COVID-19 has
created significant headwinds for EDMO along with
requirements of our customers so that we continue to have
everyone else. We have remained open throughout the
stock on hand, ready to ship the same day. We always say
crisis to support our customers while they work hard
around here, 'You can't sell from an empty cart.'"
to keep their businesses running. We are confident that
Three years ago, EDMO expanded its operation,
aviation will be a large contributor to the economic
opening a 21,000-square-foot warehouse in Nashville,
recovery once this blows over."
Tennessee. The location allowed the distributor to
Supported by its 45
enhance customer service
employees, the privately
by reducing costs and
held company distributes
shipping times and
products for more than
improving supply chain
world-class service
300 manufacturers. It
efficiencies.
has more than 26,000
"It was a direct result
different parts in stock
from listening to our
and available to ship,
customers' feedback,"
including aircraft
Schmidt said. "We knew,
from their input, that a
electronics, wire and
location that would put
cable, installation and
our products closer to our
bench supplies, tools
central and East Coast
and test equipment, pilot
supplies and ground
customers via ground
support equipment.
freight was important to
them."
"The most popular
In April, EDMO
products are all related
launched a new, robust
to avionics installation
- antennas, wire,
website designed to
connectors, circuit
expedite the ordering
breakers and ELTs,"
process.
Schmidt explained.
"We want to provide
"Those are the products
a world-class experience
that customers come to us
whether it's on the phone
EDMO DISTRIBUTORS
for on a daily basis."
or on the web," Schmidt
In addition to
said.
EDMO distributes products for more than 300 companies and has
purchasing products,
As the AEA's
more than 26,000 different parts in stock and available to ship.
customers can request addAssociate Member of the
on services such as wire
Year, EDMO's leadership
marking. It's especially helpful for those who don't
is keenly aware of the association's many benefits,
want to invest in wire marking equipment for only
including the opportunity to regularly meet with
occasional use.
customers, vendors and partners face to face.
"The events provide a fantastic environment where
Honing its customer service
we have the opportunity to share new information,
To maintain its responsive customer service, EDMO
learn about important regulatory changes along with
tracks demand for the thousands of products it supplies.
just catching up with our many friends in the industry,"
It also invested in an AS9100-certified quality system to
Schmidt said. "The voice that the AEA provides in
ensure the company's fulfillment processes are accurate
Washington, D.C., on behalf of members is invaluable.
and repeatable.
We also value the industry information that the
"We have a fantastic team that provides real-time
association provides like the AEA Avionics Market
data regarding market trends on any given product
Report. It gives us great insight into how the industry is
line and even down to individual SKUs," Schmidt
doing as a whole." q

& products

Our purpose is more than avionics distribution. We strive
to be the industry leader in every way, shape, and form-
to create lasting value for our customers and vendors. We

understand that each of us is responsible for the growth of
our company, and we work to do that by nurturing customer
relationships, developing innovative services, and delivering
best-in-class products on time. The company will always

stand by its motto; "Quality and Excellence, Whatever it
Takes". That's the EDMO way! Visit us online at edmo.com or
speak to our friendly sales staff at 1.800.235.3300.

edmo.com | 800.235.3300 | ISO 9001/AS9120

avionics news

*

june

2020

57


http://edmo.com http://edmo.com

Avionics News June 2020

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