Winter 2019 UPDATE ON INSURANCE FRAUD IASIU 2019 page 5 LESSONS FROM A SERIAL ARSONIST page 16 NICB Foreign Operations page 19 Fraud Hotline Oversight and Management page 23 DOI Input on Fraud Referrals page 27 2020 Buyer's Guide page 45 2019 Annual Snapshot page 62 Pictured: Thomas Sweatt, Serial Arsonist