Pacific Coast Society of Orthodontists Bulletin Winter 2017 - 59

Presentation Summary

 Revise annually; use these descriptions when
you are conducting team members' performance evaluations.
Protocols

 Create structure: under emergency conditions,
having a protocol in place enables anyone in
the office to do tasks that they do not usually
perform.
 Promote consistency and directly relate it to
patient experience.
 Create protocols now with your current team.
Make it fun: for every protocol your team creates, put cash in a bucket that will go toward
a shopping spree for team members who
contribute. They must spend the money on
themselves; any money remaining after a
60-minute shopping spree goes back to the
doctor.
Team-building events are a must for all highperforming teams:

 Have fun with parking lot games at a recessat-work day.
 Organize high-energy summer events, such
as scavenger hunts.
 Try an end-of-summer stress reliever, like a
spa day or wine tasting event.
 Arrange a fall freak-out event, such as a
Halloween activity, to celebrate National
Orthodontic Health Month.
 Volunteer in your community as a team with
a Spring into action event.
 Set up a "Minute to Win It" event: create fun
challenges that can be done in one minute,
and ask your local dental offices to join you.
To learn more, check out Mark Sanborn's book,
The Fred Factor: How Passion in Your Work and Life
Can Turn the Ordinary into the Extraordinary.
Meetings are essential:

 Schedule meetings a year in advance, and
issue agendas.
 Hold all-team annual planning meetings, then
quarterly updates.

Winter 2017  PCSO Bulletin

Administrative Staff

 Plan a monthly clinic meeting and administrative team meetings.
 Meeting minutes should be shared within 24
hours. Alternate your scribe at every meeting.
 Meetings give people a voice.
Feedback is critical:

 It must be timely, clear, and concise. Always
find the good: it's there and needs to be
acknowledged.
 Be consistent, set deadlines for improvement,
and define goals with staff input.
Team Alignment
Perform annual start, stop, and continue assessments as a team; include one item only in each
category to keep feedback brief.
Start: What should we / I start doing?
▪ Things that are not being done, but should
be done in order to get better results.
Stop: What should we / I stop doing?
▪ Things that are not working or are not
practical.
▪ Things that are not delivering desired
results.
▪ Things that we or others dislike.

Continue: What should we / I continue doing?
▪ Things that are working well.
▪ Things that we like or need.
Performance Wall
A performance wall is a visible area in your office
that serves as a reminder of how valued every
team member is. Provide praise in the form of
handouts in the morning huddle. Pin these handouts on the performance wall.
Praise is everyone's responsibility:
▪ Purpose
▪ Empowerment and leadership
▪ Relationships and communication
▪ Flexibility
▪ Optimal performance
▪ Recognition and appreciation
▪ Morale

Table of Contents for the Digital Edition of Pacific Coast Society of Orthodontists Bulletin Winter 2017