Pacific Coast Society of Orthodontists Bulletin Winter 2017 - 61

Presentation Summary

Administrative & Clinical Staff

The Power of One: You Make the
Meaningful Difference
Dr. Mahshid Mehdipour

Presented by Lori Garland Parker at the PCSO
Annual Session, October 13, 2017
Ms. Parker started off by asking the audience a
question about teamwork, and what they
believed the qualities of individuals in a team
were. She explained the qualities needed for
effective teamwork:

Lori Garland Parker
Consulting Network,
Management and Training
Solutions








Effective communication
Trust
Respect
Dedication
Combining efforts to achieve a common goal
Problem-solving

Teamwork is very important to running a successful and effective practice. The role of each
team member is crucial in creating a beautiful
smile for each patient. The orthodontic industry
has changed with the availability of new technology; it is important to embrace these changes
in the office. One small change can make a big
difference in a practice. In order for a team to
change, each of its members will need to change.
Team members realize change through their
choices; they should start shifting their thinking
from "we" to "I." This mental shift is the key to
recognizing that personal values and the power
of one can create a big change and affect the
whole team.
The power of one starts with an individual and
needs other powers to make a difference:








The power of one
The power of choice
The power of perspective
The power of habit
The power of confidence
The power of question
The power of intention to action

It is important to contribute to decision-making
as an individual, making choices to help the team
succeed. It is an individual's choice to start the
change and contribute to the solution. Orthodon-

Winter 2017  PCSO Bulletin

tic practice is similar to a team sport; every staff
member is responsible for the success of the
whole team.
Ms. Parker noted that if there is an unexpected
problem, each team member has to contribute to
find a solution. Each team member should ask
him/herself: "How can I solve this problem?"
There are always different paths to solving a
problem; each individual must start with him/
herself and take responsibility for small tasks.
It's all about possibilities, not negativity. Team
members have to connect with challenging
patients, choosing to approach and treat them
warmly, encouraging cooperation.
Change our Perspective
Ms. Parker observed that in orthodontic offices,
we see many patients and most of the time it is
very difficult to know whether individuals are
going through something in their lives. We have
to change our perspective and see if we can
make a difference by finding a way to connect
with individual patients. If we can change our
perspective, we can make the impossible possible. We have to listen to our patients because we
might be the only ones who are listening to them.
Ms. Parker talked about the power of confidence,
which is proportional to the level of competence
in an individual. Good habits are shaped based
on knowledge, skills, and confidence because the
individual wants to improve their attitudes and
behavior.
One of Ms. Parker's final points was to consider
how an individual can use their power of one.
The answer is: in initiation of an action by asking
questions containing "how," "what," and "I." It
is important to act with intention to become
better, different, and clearer about our goals.
Intention is a mental state that represents a
commitment to carrying out an action. The
power of intention is to take an action to better
your future. 

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