Pacific Coast Society of Orthodontists Bulletin Fall 2019 - 54

Pearls of the Pacific

Ortho Talk
There are many codes that my staff and I have
in order to "sidle around" delicate situations
promptly, politely, and with as much precaution
as possible. Here's a list of our most helpful ones.
"CIL15": Patient came in 15 minutes late.

Dr. Cole R. Johnson
Salem, OR

This one is so helpful when I walk up to
the chair and my assistant says, "Hey Doc,
we're doing a CIL15 today." I immediately
know we have limited time.
"RB5": Running behind five minutes.
In our office, we have a rule that even
if you can't start your appointment on
time, you have to end your appointment
on time. This one is important to me as it
demonstrates that the assistant is taking
longer than expected but that he or she is
totally aware of it.
"LTA": Let's talk after.
One of us did something wrong or we
need a sidebar. One of the most important
things about correction is that it's done
immediately and politely, but you should
never correct your employees in front of a
patient. This helps on both fronts.
"Class IV": Patient/parent is upset about something.

54	

"CTA": Check the account/financial status of
the patient.
Sometimes, I tell my assistant this to
make sure that they stop by the financial
coordinator's office on the way out.
"CYD": Can you demonstrate how to do this?
Basically, short for "I have no idea what I'm
doing" or "I've never done this before" or
"Please help." When they're stuck, I want
my assistants to be able to communicate
that. An assistant might say, "Hey Dr. J!
Can you check my CYD on this Forsus?"
"FAB": First appointment back
One of the most anticlimactic events in
our offices is the third appointment. The
first appointment or new patient consult
is special because we coddle them and
give them all TLC. The second appointment or bonding is special because, again,
it's all about them and we make a big deal.
The third appointment, or first adjustment, on the other hand, is brief, with
hardly any doctor time, and patients have
told me that they feel unheralded after
they get their braces on. This is the code
to remind me to ask about how it went
and give them a little love.

PCSO	Bulletin	 	 Fall	2019



Pacific Coast Society of Orthodontists Bulletin Fall 2019

Table of Contents for the Digital Edition of Pacific Coast Society of Orthodontists Bulletin Fall 2019

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