Strategic Alliance Magazine Q3 2017 - 13

AND CROSSING SWORDS
It's a constant universal in the human condition. In
Ancient Egypt, it was called repdat. In Javanese, konflik. In Hmong, teeb meem. In Dutch, conflict. While the
definition of "conflict" is pretty much the same in every
culture, "conflict resolution" is a different animal. Cultural constructs and historical contexts influence the
meaning-and practice. In English, conflict resolution is
frequently interconnected with sports terminology and industrial disputes. In Arabic, it revolves around honor and
Islamic ethics. In Hebrew, it's tied to military metaphors.
Those constructs and contexts can influence business relations globally. It's a pervasive challenge, and now, with
the increasing complexity of multi-industry partnering,

the potential for conflict is on the rise-internally and
externally. Each additional partner added into a complex
multi-partner alliance adds additional opinions, customs,
conventions, and personalities. Alliance managers can't
help but be feeling the heat, and it's a great time to brush up
on conflict resolution skills.
One of the most comprehensive studies ever done on the
workplace, "Workplace Conflict and How Businesses Can
Harness It to Thrive," CPP Global Human Capital Report
(2008), found that employees in the United States spend
approximately 2.1 hours per week involved in conflict (as
defined as "any workplace disagreement that disrupts the
flow of work"). In 2008, that translated into over $300
Q3 * 2017 | STRATEGIC ALLIANCE MAGAZINE

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Table of Contents for the Digital Edition of Strategic Alliance Magazine Q3 2017

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