Strategic Alliance Magazine Q3 2017 - 15

T H E A RT O F S PA R R I N G A N D C RO S S I N G S WO R D S

Paths of Conflict
Precipitating Event and / or Hot Buttons

INITIATE CONFLICT

Constructive Responses

Destructive Responses

Behaviors that keep conflict
to a minimum

Behaviors that escalate
or prolong conflict

Task-Focused Conflict

Relationship-Focused Conflict

(COGNITIVE)

(EMOTIONAL)

* Focus on task and problem-solving
* Positive effect
* Tension decreases
* Group functioning improves

* Focus on personalities
* Negative emotions (anger, frustration)
* Tension increases
* Group functioning decreases

Conflict DE-ESCALATES

Conflict ESCALATES

Adapted from Eckerd College, Center for Conflict Dynamics

Figure 2
ignore it. If used correctly, it can be a very powerful
tool," he relates. "It can help us become better leaders,
better relationship owners, and better alliance managers. By managing and working with conflict, you
can enable better change management styles. Some
people think it's 'My Way or the Highway.' In any
business relationship, if you show you can accommodate different viewpoints, you are creating one of
the first critical steps in change management. You are
building the start of a collaboration."

Arreche incorporates easy-to-recall exercises and concepts
into his workshops as takeaways for participants to use in
their daily practice. One he says he uses daily is the Three S
exercise, which helps "make things happen."
n

Standardize-repeat it over and over.

n

Simplify-"or people aren't going to do it, it's human nature to take the path of least resistance."

n

Structure-it needs to makes sense.

15
Q3 * 2017 | STRATEGIC ALLIANCE MAGAZINE



Table of Contents for the Digital Edition of Strategic Alliance Magazine Q3 2017

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